Escort by Driver Option

Sometimes a passenger needs a little more help from a driver escorting them to and from an appointment. With this update, you can now inform the driver of this extended requirement at the journey creation point.

Driver Portal My Journeys Length

The driver portal will now show 3 months worth of journeys when they select My Journeys from the main menu. Journeys can be filtered as normal via the various options provided.

Drivers Can Now Individually Disable Journey Email Reminders

If you have the journey reminder email system enabled, your drivers can now opt out of this in the driver portal. They simply need to go to 'My Details' and disable the option. They will then no longer receive the journey reminders via email.

Timing Improvements

Journey time rounds up to the nearest 5 minutes. When on a call we wouldn't say in natural language that we will be there at thirteen twenty two, but we would probably say we'll be there between one twenty and one twenty five pm.

We have now also released an update that when the time was rounding up the last 5 minutes of the hour weren't always pushing into the next hour. So 1 hour 56 was going to 1 hour 00. It will now go to 2:00 hours.

Recently Visited Locations Per Passenger

When creating journeys for a passenger, you will now see the 5 most recently visited locations for that passenger in the drop off location drop down list. This means that when creating journeys you most likely just need to select one of their frequent locations from the list.

Driver Schedule Reminder Service

We have now launched a morning reminder which goes straight to the driver's inbox to inform them of any journeys coming up in their day. This means that the driver doesn't have to login directly into the portal to see their upcoming schedule.

The reminder will only send on the day the driver has journeys scheduled.

For additional security, we only show the journey ID and where they're going. The driver will need to login to the portal to see further information which is all accessible from a link in the email they receive.

Further Details Per Passenger

The ability to add notes per passenger and not to the journey as a whole. This is useful for when needing to know the department the passenger is being dropped off into.

Passenger and Driver Postcode Area Contact Details Export

We have released two new reports which enable you to export driver and passenger contact information per postcode group. This means that for any of the postcode groups and postcode areas you can now export their contact information with ease.

You'll find each report under drivers and passengers section in the reports drop down menu respectively.

Further Details Improvement

Further details will now not show on the driver portal if there are no further details to show. In the admin side they can be amended easily and will update in the driver portal side accordingly. This can be done at journey creation or via the journey overview screen.

Messaging System Updates

The Road XS messaging system has now been udated in the driver portal and the admin portal. This will improve the messaging service between all users.

Show Previous Entries